Store Policies

Welcome to Daida L'Orange!

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SHIPPING

I ship twice a week, Tuesday and Friday mornings. Purchases must be made by midnight the night before the shipping days in order to allow for time to package up your shipment for the following morning. I ship first class with delivery confirmation to the address listed on your PayPal account. If this differs, please let me know.

***EXPRESS/PRIORITY SHIPPING: If you need an item by a certain date, please let me know prior to checkout so that I can adjust the shipping costs and mail the item(s) out to you in time.

INTERNATIONAL ORDERS: Please note that you are responsible for all import duties and/or VAT charges. Other than the countries listed, shipping costs for international orders will be calculated individually based on country.

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PAYMENT

I accept PayPal only and require payment to be made within three days of purchase. After three days, the sale will be canceled and the item will be re-listed.

***ANY RESERVED ITEM REQUIRES PAYMENT WITHIN 24 HOURS. IF PAYMENT IS NOT RECEIVED WITHIN THAT TIME, I WILL LIST THE ITEM AS "AVAILABLE".

***CUSTOM ORDERS REQUIRE PRE-PAYMENT. I WILL START WORKING ON YOUR ORDER AS SOON AS I RECEIVE PAYMENT.

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REFUNDS AND EXCHANGES

Due to the nature of hand knit items, ALL SALES ARE FINAL. No returns, refunds, or exchanges.

Please note that different monitors can display colors differently due to calibration. If you are unsure of the color displayed, please contact me prior to purchase and we can see what we can do.

Feel free to contact me with any questions you have about the item you wish to purchase PRIOR to your purchasing it, as there are no returns, refunds, or exchanges.

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CUSTOM ORDERS

I am open to custom orders. Let me know what you have in mind and I'll see what I can do.

CUSTOM ORDERS REQUIRE PRE-PAYMENT. I WILL START WORKING ON YOUR ORDER AS SOON AS I RECEIVE PAYMENT.

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